I was very nervous the team told me what I needed to do every step of the way it went so smooth.
We found many issues with this house a couple days before buying, when we tried to back out, we were told we would be sued for breach of contract. Now we're stuck with it and it has at least 3 leaks in the roof, the sellers broke a window before we bought it, the walls are coming apart at the ceiling, and we continue to find more and we've only bought it 7 days ago!
Response from Veterans United
Hi Lonnie,
I’m really sorry you’re dealing with all of this, especially so soon after buying your home. That’s incredibly stressful, and I understand why you’re feeling upset. While the VA appraisal is meant to assess the home’s value at face value, it doesn’t identify or predict underlying condition issues, which is why a separate home inspection is always recommended. That said, I hear how overwhelming this feels, and I’m sorry this has been your experience.
I’d appreciate the chance to learn more and see how we can help talk through what happened. Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!
So patient, and willing to be personable.
Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.
Great experience!
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Veterans United made it possible for us to achieve something we thought was impossible, from setting us up with the lighthouse program to get my credit where it needed to be (thank you Charlie Holobach), to the final paperwork, they made this process a lot easier.
We had a great home buying experience with Veterans United. David Phillips and the rest of the team continually checked in with updates and on our needs. My experience with USAA and getting home owners insurance was not the same. It was a complete nightmare with 3 different quotes all going up in price and all with the same policy number. It makes no sense that the 2 companies could not work together seems there both here to serve veterans. Veterans United is outstanding and I will recommend David and the team to all my fellow veterans
The team of Matt and Annie were amazing to work with.
