Ben and the whole team were fantastic! We had no idea what to expect buying our first home and getting our first home loan. Ben always got back to me quickly and put me at ease regarding the loan process. Zach was awesome as well. 10/10 experience.
I could not have asked for an easier process when buying a home. Matt landis and his team were truly there every step of the way and I highly recommend using veterans united for your home buying journey.
Amazing experience!!
Great teamwork!
2nd loan didn't go nearly a smooth as the first and will be my last with you guys. Between poor communication with the team and having to have Jon keep me from walking away mid process because he's apparently the only one that can communicate on that team. Add in the extra almost $2k it cost me to "extend" my rate lock 27 days its hard to recommend VU to my fellow vets.
Response from Veterans United
Hi Justin,
I’m really sorry to hear this experience felt so much tougher than your first one. When communication misses the mark and you’re left feeling unsure about what’s happening, it can take a lot of the trust out of the process. I can understand how frustrating it was to feel like you were holding things together mid-process and then dealing with unexpected costs on top of that.
If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time. We’d really appreciate the chance to look into what happened and make sure your feedback is fully reviewed.
An outstanding crew who listen to concerns and share their knowledge.
Process was very smooth thanks to Veterans United. I would 100% recommend to anyone! They are seriously the best!
Veterans United made the home buying process easy!
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