The appraiser shorted our value about $20k under any house on my street and they were only half the size of ours. Same size houses on our street are valued at $250k+ and ours appraised for $180k. It really didn't benefit us to refinance. All we did was lose 5 years of equity, reset our loan to 30 years and didn't get the projects done that we wanted to do which was the whole point of refinancing.
Response from Veterans United
Hello Ronald, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar issues. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected circumstances. The VA appraiser is also not selected by Veterans United but again is handled directly by the Department of Veterans Affairs While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
Veterans United was an amazing experience for my wife and I. You can only hope and pray you have a loan officer as great as we did. Thank you VU for the experience we had and for making our dream of becoming home owners true!
This was the easiest process ever. You read all the horror stories, expecting something to stop you. Ours was smooth sailing. We did not encounter any problems.
Veterans United is an amazing company and they really care about making it possible to get what your looking for.
Veterans United makes your refi process easy and stress free. We would highly recommend them to all Veterans.
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My wife and I enjoyed the level of personal service and professionalism that came from our Loan Officer Lindsey at Veterans United. From ensuring that we were pre-qualified and then pre-approved even helping us improve our credit slightly to receive a better rate. They communicated every step of the process and made us feel comfortable with the life changing decision of owning a new home without feeling pressured into using Veterans United. We were encouraged to find better rates out there and if we did, they would match those published rates. We would highly recommend Veterans United to all of our veteran friends including our daughter when it comes time for their next home purchase or refinance.
Kindra and Lindsey were amazing! They worked with us really well to make sure we were all set for buying our dream home.
Lindsey made this an excellent and stress free experience. I have already told others about her and Veterans United.
We had a very smooth loan experience at Veterans United. Our loan specialist, Lindsey James, was helpful and professional in every way. We highly recommend this company for your loan servicing needs. They are careful, reliable, and efficient.
My entire experience during this home purchase has been easy and I would use use Veteran's United again and would recommend to my friends that are veterans.
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I would recommend Veterans United!
Lindsey James was our Loan contact in Edmond for a new house in Oklahoma City. Working with her was one of the best business interactions I have honestly ever had. Competent, friendly, clear, aggressive in getting things done. She went above and beyond to satisfy our concerns and answering questions. I honestly dont have 1 negative thing to say. Flawless. If you want a professional that will ensure you have a smooth process I highly recommend you give her an opportunity to make your dream home become reality.
