You guys are the best. Thanks to the whole team.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Very professional, knowledgable staff.
always a great experience
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Veterans United made purchasing a home very easy, as I am a first time buyer.
Veterans united really came through.They have team of experience loan agents
That helped me through my journey of my house.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Veterans United made everything smooth from the beginning to the end of this whole process. I have a great team that was there for me, making sure everything goes according to plan. Kudos to my whole team! My family is beyond grateful to each and every one of you for making our dream of owning a house come true.
They really worked well in keeping me informed and helping me with the whole process making them available to show me a house even after I got off work friendly service.
Rob and Catrina did an amazing job with helping me get this deal closed. They went above and beyond and ensured that I understood everything and every step of the process. I really appreciate Rob for recommending my real estate agent Ramona as well. She was amazing!
To start off I’d like to say this was one of the most painful lenders I’ve ever chosen to use. The loan officer was more of a car salesmen than someone trying to get my refinance closed out. But really the person who I’d say was very unhelpful was Michelle Zeller. Not only did it seem like she was apathetic the entire process. Her and Jeff would not answer the phone. Instead id usually get a text reply or a “sorry I didn’t even see your message on the phone”. Then when I’d ask if there was anything I needed she would say “well I need some stuff from your HOA and the title company. But I haven’t heard back, maybe you could call?” Really? Me call? I’m fairly certain by the way that she would not reach out to anyone by phone. Judging from when I called these companies. They referred to her emails. Which never received certain emails she claimed to me to have sent to them. But a 45 day close that I asked to have moved as quickly as possible turned into a 52 day close for what seemed like no reason other than them not trying to get anything done faster than their 9-5 required. TLDR they moved slowly, didn’t answer the phone and I’m fairly certain gave me the run around when they finally did respond to me. The reason I didn’t not give a 1/10 is because it closed and I didn’t have to start the process over.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
This experience was magnificently efficient, pleasant and incredibly informative! Everybody was extremely professional and patient with me. I've never done anything like this before, but I can't imagine doing it without the help of such a fine group of people.
I just love the team that worked with me and my wife they were extremely helpful - friendly I thank everyone very much we are extremely happy with our house if I hear of anyone needing a VA loan I will recommend this team you all have a very merry Christmas and a Happy New year
Absolutely top notch guidance and communication from each team member I dealt with. The main thing I forgot was to have consistent patience with the process; especially with repeat questions/clarification if there is an unusual situation with your move.Thank you to David, Chris, and everyone else that helped us through this process!!
