Levi and the team really nailed it, helped every step of the way and never left me uniformed. The team communicates very well! Thank you all for everything you have done for myself and my family!
This was a great experience! Easy to go through, Well organized, Given updates whenever something came up. Even, now there are emails asking if I need assistance and with updates on needed information.I will be using again in the future.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Josh and his team were absolutely amazing, super efficient and made the process effortless.
The home purchase team was incredibly communicative and informative throughout the entire process. They made everything smooth and stress‑free. I highly recommend them to anyone looking for a great home‑buying experience.
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Veterans United gave me exceptional service. From my loan officer, Charles D to my concierge Julia, & Sara Rice, as well, my entire team was thoughtful, conscientious, friendly & professional. Each member of my team was highly competent & proficient, keeping me well-informed & were quick to respond to any questions or concerns.My team inspired my trust & confidence, especially important as this was my first experience applying for a home loan on my own. Charles began by thoroughly, patiently explaining every step of the process, which I greatly appreciated. He was always available to address & resolve my questions & concerns.My entire team made me feel special & valued, I don’t know how they do it, because I know they had other customers, yet they made me feel like I was their number one concern, always attentive to my needs.I highly recommend Veterans United, as their world-class customer service combined with their expertise as a VA-approved lender offering competitive rates makes them the best choice!
VU made buying a home easier than buying a car
The communication is terrible. My self, my agent, and the closer all had issues trying to get ahold of anyone.
Response from Veterans United
Hi Brent,
I’m really sorry to hear how difficult it was to get in touch with someone during your loan process. Clear, timely communication is so important, especially when you, your agent, and your closer are all working toward the same goal. It’s frustrating when that connection breaks down, and I understand why that would leave a negative impression.
My goal is for every borrower and partner to feel supported and informed from start to finish. What you described is not the experience I want anyone to have, and I’d appreciate the opportunity to look into what happened and see where we may have missed the mark.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we’ll typically follow up the next business day. I’d truly value the chance to connect and learn more.
Sincerely,
Claire S., Client Relations Manager
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
I would like tosay thank you to my agent Cassandra Reynolds for being understanding, after my wife bless her heart lost faith in the the whole process, after a bad experience with another real estate company. All the team members at Veteran's united were very helpful through the whole process, thank you all so very much.
Paul was great and really went the extra mile. We appreciated everything he did.
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Veterans United made the whole transition to our new home a breeze. Everyone answered all of our questions before we could even ask!
Mary was phenomenal and made sure to check in on my husband frequently to ensure we were aware of all that was occurring.
Holly was very proactive and explained everything to ensure my husband and I were aware of all of the paperwork that was needed or being completed.
I selected Jospeh Sepulveda because my realtor made the recommendation after reading all the great reviews on the VU website — AND HE AND HIS STAFF DELIVERED!
They were all professionals— prompt and respectful. They stand out for listening to my dreams for the house and sending a very thoughtful housewarming gift.
I will recommend them every time.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Everything went great!
I normally dont write reviews unless I had a very terrible experience with that person or company, but in this case, I MUST make an exception.....Jeff Ferguson and his team was totally outstanding. From the moment Jeff and I spoke on the phone his professionalism and his character was revealed. Jeff did not talk at me, he talked to me, and that was after he listened to me. He spoke to me as if he and I were neighbors who see each other everyday and have conversations. And even though I qualified for a home loan with Veterans United, Jeff still gave me good advise on continuing to raise my credit score.
Im the type of person who is detailed and 'hands on.' I ask a lot of questions. I want to be involved in 'everything.' I want to know 'everything.' And I want to know everything when I want to know it. Even though the information is not available 'at that time,' I still want to know it 'at that time.' Jeff was super patient and very understanding. Not one time did he make me feel as if I was frustrating him or bothering him.
And then after all of that, his knowledge and detailed explanation of the entire process and the documents was outstanding.
I have to also mention Cole who I also spoke with a lot, and his professionalism and customer service was also amazing.
I honestly cant speak about any of the other Loan Officers at Veterans United, but I can certainly speak about Jeff Ferguson and his team. And they are awesome.
