Malachi was AMAZING and informative. He usually reached out to us before we could even think about calling him. When receiving emails he would immediately follow up with a call and walk us through the email and next steps. Morning or evening, weekday or weekend his due diligence was top tier! He made this home buying experience the best ever.
Casey and his team made everything so very easy. They answered all my questions in a timely manner, and kept me informed of everything so no surprises.
Good Afternoon,
We could not have asked for a better team to work with during the purchase and closing of our home in Ocala, FL. Thank you very much for everything you have done for us.
Sincerely,
Earl & Virginia Taylor
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Colin, Patrick and Des were very helpful and made sure I understood every step of the process. The App is fantastic, especially the ability to do the majority of actions through the app.
Wow ! Bailey and team were phenomenal after the surprisingly fast process - from pre qualification to post closing VU is the place to get it done!
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This was a wonderful experience from the staff to the process. Starting from day one with a quick response before I had even finished applying online. Everything was easy and seamless.
the team assigned to my home loan was very professional and handled problems very fast and professionally to ensure that I could secure my loan and get into the house I wanted all I can say is they were A1 across the board I have no regrets or complaints.
Tory Tuttle is like a diamond in the sand. Anyone lucky enough to find her as their loan officer it’s like walking on the beach and leaning over and seeing a diamond. But if you don’t notice the diamond, you’ll just walk right by it. So I hope that you’ll make sure to let her know how appreciated and valuable she is. It could’ve been easy for someone to look at my situation and just told me they couldn’t lend t
to me. But Tory, she worked with me for a couple years. When I first applied, I didn’t have everything I needed, but she put together a file for me. Had it sent to the side and when I got in touch with her later on, she still remembered me and still had my file. Then in the closing process, my ex-wife tried to sabotage my ability to buy a house by not providing the required legal forms on our old property, even though court ordered. Tory instead of saying we’re out of luck she found another way around it. We were able to use Equifax and the bank to verify the information we needed. I asked another loan officer if they had ever heard of that before and they had not. They told me if it would’ve been them. They would’ve told me I had to go back to court to get it fixed first. Now, instead of that, I have a house. I have a dream that I dream dreamed for 20 years. And it’s all because Tory Tuttle believed in me, waited for me and helped me in my hour of need. She deserves a raise and a trip to the Maldives for two weeks all expenses paid. Mahalo nui. River Hagg
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
The process was quick and they advocated for my needs. Yes it was a little scary and i still need time tonwrap my head around it all but they are there to help me every step of the way.
My assigned team was more than helpful and there to answer any questions I had. It was a hectic process, as far as all the documentation needed, but overall everything went pretty smooth and I have yall to thank for that!
Professional, great app..listen to your feedback. Give you very clear to do items, which are easy to complete electronically. Making the process much easier to complete.
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Need more detailed list of paperwork needed. Example...pest inspection, let people know you need the report for all detached buildings on property as well as the home. Those take time to schedule and having to schedule an additional appointment for a revision takes time.
Ben and his crew have been with me all the way since my first mortgage and are honest, sincere and timely!
Thank you so much for your determination to make my dream come true !
Veterans united did such an amazing job with keeping me up to date with all the necessary info, checked in consistently to ensure the smoothest experience and that is exactly what happened! Ill never need to search for another company like veterans united, I feel they are setting the standard of customer service and beyond!
The team made refinancing such an easy process, easier than applying to college!
