Very professional! Every person I worked with was wonderful even with all the snags! It was less painful have worked with the incredible group of people.
As usual, Scott, and his associate Annie, were absolutely amazing during the process. My initial loan was through United and Scott has not changed at all; a consummate professional, knowledgeable, and pleasant to work with. The team’s communication was impressively impeccable and an essential component to my trust and confidence in the process. Outstanding work!
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
I am a first-time home buyer, so the process was unknown to me. Danny Reyna explained everything about the process in detail. There were no surprises during the process, and the realtor he recommended, Vanessa Morales, was also extremely helpful. Mrs. Morales treated my family and me as if we were her family and ensured we got the best deal possible. Both Mr. Reyna and Mrs. Morales used their knowledge and experience to simplify the process for us and get us into the home we wanted.
Stephanie and her team have been fantastic and easy to work with. They take care of everything.
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Outstanding customer service, would recommend 10 out of 10. Harry and chris are the best
Great experience and a smooth, quick closing. They exceeded my expectations!
Very quick to respond and very thorough. Easy to work with snd get ahold of
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Very efficient and the whole team walked me thru everything. They have somebody on every point in the buying a house. I can only say the buying of my house in another state went so smoothly. Thank you allPatti
Our credit union, who specializes in serving active duty service members and veterans, told us they couldn’t help us refinance our mortgage. Veterans United helped us close on an IRRRL refinance 7 weeks after our first phone call, which included the Christmas/New Year holidays. They contacted us regularly with status updates, so we were never left wondering how things were progressing. Everyone was so friendly and helpful. It really was an A+ experience.
United Veterans took the guess work out of my refinance. I was also notified by United Veterans that I could get a better interest rate. Without them, I would of never known.
Everyone on the team was absolutely amazing to work with. Although a special shout out to Aaron Guinn. He really walked me through the process, made sure I understood what everything was, what kind of timeline was happening, and was an impromptu therapist when I had anxiety about the whole process. If I ever decided to buy another house (not likely, this one is perfect), I would only want to work with the same team again.
Would of liked to have more fluent communication about my options with my lending.
Response from Veterans United
Hi Carlos,
Thanks for the feedback. I’m sorry if communication around your lending options didn’t feel as clear or smooth as it should have. I understand how important that is, and I’d like the chance to learn more about your experience.
If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Debbie was an absolute all star and did everything for me flawlessly !
