Always answer as soon as I had questions
Zach and Britney were amazing! Zach helped me throughout the whole process start to finish. He was able to explain the process of homebuying and was very knowledgeable on VA home loans.
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
Fantastic team and on top of their game. Easy to reach when needed. Went above and beyond my expectations couldn't be happier!
Buying a home can be an overwhelming process, but having a trusted professional who ensures everything runs smoothly makes all the difference. That’s exactly what they did for us, guiding us every step of the way and ensuring the home we purchased was the right one.
I wish the refinance process was simpler. It was disheartening to find out the property tax was not sorted during closing. It was 3 months after when I found out a payment was due and I was asked to pay out of pocket. It took 3 calls to get a rep that understood what I needed assistance with. This makes me question the process and reluctant to try again with this organization.
Response from Veterans United
Hi Lamar,
I’m sorry this was your experience. A refinance should feel clear and straightforward, and I understand how upsetting it must have been to learn months later that a property tax payment hadn’t been handled as expected. Being asked to pay out of pocket after the fact would catch anyone off guard.
I’m also disappointed to hear it took multiple calls to reach someone who could help. That kind of runaround can understandably make you question the process, and it’s not the support we want to provide.
If you’re open to it, our Client Advocate team would be happy to review what happened and help answer any remaining questions. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S, Client Relations Manager
Everything went sooo smooth. From the initial consolation (:approval letter) to the closing date. . It made me at ease. , I know buying a house. The process can be very stressful. Thanks again the the fabulous team!! We stay in touch through the speedy process!! Thanks again, everyone!!!
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
I had an excellent experience with Joel, Jeff, Doug, and Gabby. Great people.
Steve and his team ate exceptional. Steve and his team gave sound advice and went above and beyond to insure that we received an awesome rate on our refinance. The trust I have in them is easy because they are so caring, committed and professional in what they obviously love to do. These words are lost on them because I can’t find the right combination of words that would describe how great of a group they are. I’m beyond pleased and grateful to have them.
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Thanks to the team I mad it through even though closing is not ez buy far .. so you must have a good team thanks team ..
Hunter Hukari helped me purchase my retirement home and made the whole process simple! I actually enjoyed buying a home for a change. There was no stress and no unexpected challenges thanks to the team at veterans united!
My team at Veterans United is absolutely phenomenal. My wife and I are forever grateful for their steadfast dedication to helping us get our home. We wouldn't be here without them.
Very professional and kind. Always there for customer
