Veterans United is the best. I really love the open communication . If I had a question it was answered. JB Barton! I’ll say his name again JB Barton is awesome. I worked with him when I purchased my home and I worked him again when my family and I refinanced on our home. In between that if I had a question he always answered. If the rates went down but not to what we discussed he would openly communicate that to my family and I. It is because of JB Barton why I would recommend Veterans United to my fellow comrades.
Very helpful and knowledgeable.
Madi Reynolds was my main point of contact and she was awesome. She walked me through each step, and the process was not painful at all.
Josh Capron very helpful as well when he needed to step in and helped a lot through the process as well.
Thank you Madi and Josh.Lynn
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
My teacher through this whole process was absolutely amazing we where absolutely impressed and will be more then happy to recommend you guys every time thank yall again so much
Daren was so helpful to us. He explained everything so we could understand the process. He had the patience to walk us through several things, even though it took quite a bit of time, especially helping us with the technical side of the loan. He and his staff got back to us right away when we had questions. We appreciated that so much. He put us at ease and made the process go smoothly for us. We would highly recommend Daren to friends,family and anyone looking to buy a home. You will be happy with him and his team.
Tony is Absolutly the best employee work for vu his has so much to offer with his knowledge and care for the people he is working with I wish everyone could work with Tony
The team was great!
Very easy company to work with
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Every member of Veterans United were informative, helped step by step and were there to answer any questions. It felt like they were family!
Veterans home loans have great people there and a great place to work with. Thank you.
We found many issues with this house a couple days before buying, when we tried to back out, we were told we would be sued for breach of contract. Now we're stuck with it and it has at least 3 leaks in the roof, the sellers broke a window before we bought it, the walls are coming apart at the ceiling, and we continue to find more and we've only bought it 7 days ago!
Response from Veterans United
Hi Lonnie,
I’m really sorry you’re dealing with all of this, especially so soon after buying your home. That’s incredibly stressful, and I understand why you’re feeling upset. While the VA appraisal is meant to assess the home’s value at face value, it doesn’t identify or predict underlying condition issues, which is why a separate home inspection is always recommended. That said, I hear how overwhelming this feels, and I’m sorry this has been your experience.
I’d appreciate the chance to learn more and see how we can help talk through what happened. Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’m a disabled veteran with minimal income who was stressed finding a home within my budget but Veteran’s United made the process simple and easier. Their team works like a fine engine with everything working correctly and on the same page. I would recommend Veterans United to anyone. I’m grateful for the experience and I absolutely love my new home.
The overall experience was great. The team work wonders and kept me grounded through the process.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
I felt comfortable throughout the whole process Haley, always had time for me and very professional. Thank you
Very great and easy to communicate with.
